Question 1

How do I book a property?

Accepted Answer

Browse available properties, pick one you like, choose your dates, and go to checkout. You'll pay securely online and receive instant confirmation.

Question 2

Can I reschedule or cancel my booking?

Accepted Answer

Yes. Open your booking details page and use the reschedule or cancel options. Cancellation policies vary by property, so check the terms before confirming.

Question 3

How is my payment protected?

Accepted Answer

Your payment is held securely in escrow until check-in. If something goes wrong, you can raise a dispute and your money is protected until it's resolved.

Question 4

When do I get my security deposit back?

Accepted Answer

Security deposits are returned within 48 hours of a damage-free checkout. You'll see the refund in the same account you paid from.

Question 5

What payment methods are accepted?

Accepted Answer

We accept all major Nigerian bank cards, bank transfers, and USSD payments through Paystack, our secure payment partner.

Question 6

Are the properties on STAYZA PRO verified?

Accepted Answer

Yes. Every listed property is reviewed by our team. Hosts are verified through business registration and identity checks, and every property includes an honest 'What to Expect' card.

Question 7

What if the property doesn't match the listing?

Accepted Answer

You can raise a dispute within 1 hour of check-in directly from your booking page. Provide photos and a description, and our team will review it promptly.

Question 8

Is my personal data safe?

Accepted Answer

Absolutely. We use industry-standard encryption and never share your information with third parties without your consent. Read our Privacy Policy for full details.

Question 9

How do I know what amenities are included?

Accepted Answer

Each property listing shows amenities and an Honest Description with details about power, water, WiFi, security, parking, and more.

Question 10

Can I ask questions about a property before booking?

Accepted Answer

Yes. Use the 'Ask Sàbí' button on any property page to get instant AI-powered answers, or message the host directly through the platform.

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